Organization and retrieval of information in the corporate environment of the wholesale and retail networks in Maceió, Alagoas

Abstract

Good document management is essential for any company that values the quality of its processes, whatever the segment in which it operates. Companies operating in the food retail business must be aware of the nuances of document management processes. In this sense, the general objective of the research was to study the organization and retrieval of the information displayed in the documents that are generated due to the daily schedule of the operation of retail and wholesale units in Maceió, Alagoas. The methodology used was qualitative research. The data collection instrument was the interview that took place from November to December 2022. The sample included the participation of Managers, Supervisors, Section Supervisors and Human Resources Managers who work in two large chains, one retail and the other wholesale with units in Maceió, Alagoas. The results showed that the physical file is predominantly the most used. It was concluded that the adoption of digital archiving practices can minimize losses, optimize the time in the information retrieval process and greatly assist the process of assertive decision-making by managers.